Refund Policy

    
It is highly suggested that before you book a flight ticket, it is always wise to know whether your ticket is refundable or not; If in case you cancel your ticket, how much you will get in return is equally important. Because, once you are aware, it eventually will save you from unfavourable situations where you may be spending too much or your rides are getting overpriced.

All refund policy is subject to Airlines terms and conditions.
    
All tickets may be refundable or non-refundable within or outside 24 Hrs. If the terms and condition of an airline states it is refundable with or without a penalty, THINGSPLAN.COM will honour the airline’s regulation accordingly.
    
If the fare is non-refundable THINGSPLAN.COM will work and give a future credit** to the customer according to their terms and condition.
    
**Not All tickets will have a future credit value and would have its validity determined to the terms & condition of the airline’s
    
Due to COVID-19, most refunds for flights, including when they are part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.
    
Refunds for hotel, car, or activity, including when they are part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.
    
In other circumstances not impacted by COVID-19, here is what you should know about refund timelines:

How to track your refund
    
Have a refund coming? We have made it easy for you to see when it'll arrive. You can always send an email at help info@thingsplan.com or call us at +1 (844) 698-2918.

How it works
    
THINGSPLAN may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
    
You will see the refund on your original method(s) of payment. So, say you paid using your debit card -- that is where the money will be refunded. We will send you an email with the nitty-gritty about your refund amount, and how and when you will get it.
    
If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you will receive your refund from them, not THINGSPLAN. If this is the case, get in touch with that third party to ask any questions about refunds.
    
If you have been charged a deposit or partial payment, you will be refunded for that amount, minus any fees. Say you paid a USD 200 deposit on your hotel, but you ended up having to cancel. If the hotel charges a USD 20 cancel fee, you would get USD 180 back.

Flights
    
Did you cancel within 24 hours of making your reservation? Some flight bookings are eligible for a full refund which is subject to the airline policy Need to cancel a non-refundable flight? Instead of getting your refund back, you may instead get a flight credit to use for a future booking.